Policy and General Conditions

Welcome to Thien Bao Confectionery Company Limited (TBCC).

We are Thien Bao Confectionery Co., Ltd., we’re doing the e-commerce business via website www.tbcc.vn (hereinafter referred to as "tbcc.vn" or "us").

When you visit our website, you agree to these terms. The website reserves the right to change, modify, add or remove any part of these Terms and Conditions of Use, at any time. Changes take effect immediately upon posting on the website without prior notice. When you continue to use the site, after the changes to the Terms and Conditions are posted, it means that you accept those changes. Please checking often our update.

Please read carefully before making a purchase:

1. Instructions for using website tbcc.vn

- While accessing our website, users must be at least 18 years old or access under the supervision of a parent or legal guardian.

- We grant you a license to shop on the web within the terms of use and terms.

- It is strictly forbidden to use any part of this website for commercial purposes or on behalf of any third party without our written permission. If you violate any of these, we will cancel your license without notice.

2. Place an order and confirm the order

- When you order at tbcc.vn, we will receive your order request and send to you the order number. However, the order request needs to go through an order confirmation step, tbcc.vn will only confirm the order if your order request satisfies the order fulfillment criteria at tbcc.vn.

- To request an order to be confirmed quickly, please provide true and complete information regarding the delivery, contact information or notes necessary for the order.

3. Order value and methods of payment:

- tbcc.vn provides payment methods: cash on delivery, domestic bank transfer.

- Except for some cases with separate notes, usually you can choose one of the two methods of payment above when proceeding with ordering.

4. Delivery

- tbcc.vn nationwide delivery of products distributed by tbcc.vn. Depending on the delivery area and the value of the order, shipping costs will be notified when tbcc.vn contact confirm orders with customers.

5. Price

- The price of products listed at tbcc.vn is the final retail price inclusive of Value Added Tax (VAT). Prices of products may vary depending on the time and promotions attached. Shipping fee or order fulfillment fee will be applied if any, and will be notified before tbcc.vn delivers the goods to you.

- Although we try our best to ensure that all information and prices displayed are correct for each product, there will occasionally be some cases of errors. If we find a price error for any item in your order, we will notify you as soon as possible and send you the option to confirm the order with the exact price or canceling the order. If we are unable to contact you, the order will be automatically canceled on the system and a refund order will be made (if the order has been paid in advance).

6. Product information

- tbcc.vn provides detailed information for each product we post, however we cannot promise to provide complete information accurately, completely, up to date, and without errors for each product.

- In case the product you receive is not in accordance with what tbcc.vn described in the product information section, please inform customer support in the shortest time via Hotline: 8428 62948830 or via email sales.thienbaocompany@gmail.com.


7. Policies on counterfeit goods, pirated goods and unqualified goods

- tbcc.vn aims to provide goods and the best quality of services to customers through products posted on their websites and refuses to sell illegally manufactured products of unknown origin. land…

- In case you suspect that illegally manufactured products are of unknown origin ... please notify us immediately by contacting Hotline: 8428 6294 8830 or email sales.thienbaocompany@gmail.com


8. Trademarks and copyrights

- All intellectual property rights (registered or unregistered), information content and all designs, texts, graphics, software, images, videos, music, audio, translation Software, source code and basic software are our property. The entire content of the website is protected by copyright laws of Vietnam and international conventions. Copyright has been reserved.

9. Legal rights

- The terms, conditions and content of this website are governed by the laws of Vietnam and the Court of competent jurisdiction in Vietnam will resolve any dispute arising from the unauthorized use of this website.

10. Privacy regulations

- Our website values ​​information security and takes the best measures to protect your information and payment. Your information during the payment process will be encrypted to ensure safety. After you complete the ordering process, you will exit the safe mode.

- You must not use any program, tool or any other means to interfere with the system or alter the data structure. The website also prohibits the distribution, dissemination or encouragement of any activity to interfere, sabotage or infiltrate the system's data.

Violating individuals or organizations will be deprived of all rights and will be prosecuted before the law if necessary.

All transaction information will be kept confidential, but in the case of legal requirements, we will be required to provide this information to law enforcement agencies.

11. Transaction at tbcc.vn

- Customers when shopping at tbcc.vn must perform the ordering and receiving operations in the following order:

How to purchase: Pay later:

Step 1: Customers order; provide complete and authentic information

Step 2: tbcc.vn validates the order;

Step 3: tbcc.vn confirm customer information (phone, text, email);

Step 4: tbcc.vn delivery;

Step 5: Customers receive and pay.

- In these cases, customers can look up transaction information via email sent to the mailbox registered with tbcc.vn.

In case customers want to edit information, customers notify tbcc.vn via Hotline: 8428 6294 8830 or via email sales.thienbaocompany@gmail.com

12. Change, cancel transaction at tbcc.vn

- In the condition that the order has not been sent, the customer has the right to change or terminate the transaction when making a notice to tbcc.vn about changing or canceling the transaction via Hotline: 8428 6294 8830

13. Deal with the consequences of a mistake in importing trade information at tbcc.vn

- Customers are responsible for providing complete and accurate information when participating in transactions at tbcc.vn. In case the customer enters the wrong information sent to the website of sale of tbcc.vn, tbcc.vn has the right to refuse to make the transaction. In addition, customers can make notices to tbcc.vn via Hotline: 8428 6294 8830

14. Dispute resolution

- Any dispute, complaint or dispute arising out of or relating to transactions at tbcc.vn or these Terms and Conditions will be settled by negotiation, mediation, arbitration and / or Court under Consumer Protection Law Chapter 4 on Dispute resolution between consumers and organizations and individuals trading goods and services.


15. Other provisions

- All Terms and Conditions (and all obligations arising out of these Terms and Conditions or related) will be governed by and construed in accordance with the laws of Vietnam. We reserve the right to amend these Terms and Conditions at any time and such amendments will take effect as of the time they are posted at tbcc.vn.

Please note that you only purchase when accepting and understanding the above rules. If you need further assistance, please contact 8428 62948830 or email sales.thienbaocompany@gmail.com


Thien Bao Confectionery Company Limited
Business Registration No: 0311691303 - First Registration dated on 05th April 2012.
Issuing place: Department Of Planning and Investment Hochiminh City
Address: 14 Ho Hao Hon Street, Co Giang Ward, District 1, Hochiminh City, Vietnam
Tel: 028 62948830
Email: sales.thienbaocompany@gmail.com
Website: www.tbcc.vn